Communications Services
Real-time service information about your assets
In Your Area
Fully integrated with messaging, emails and social media, IYA can reduce calls to customer service teams and improve customer experience.
Retailer Notification Service
RNS enables water Wholesalers to communicate information about incidents, interruptions, investments and events that could impact their Retailers' customers.
Integrations
digdat Integrations enable you to integrate digdat In Your Area with your website, meaning there is no need for customers to navigate away from their account to view information about events and interruptions in their area.
Better Reporting for Customer Service Teams
In Your Area
digdat In Your Area is a hosted, white-labelled information service that enables organisations to both send and receive real-time service notifications.
- 24/7 public access to service information
- Send notifications by email, SMS or social media
- Community reporting of issues
- Internal management of incidents and communications
Better Insight for Wholesales and Retailers
Retailer Notification Service
digdat Retailer Notification Service helps water wholesalers communicate with water retailers regarding service issues.
- Compliant with Wholesale-Retail MOSL Market Codes
- Provides a live view of disruptions and incidents that have the potential to impact non-household customers
- Provides access to all wholesaler notifications relevant to each retailer
- Integrates with digdat In Your Area
Better Customisation
digdat Integrations
digdat Integrations enable integration between digdat IYA and your website. This premium service enhances customer communication and your customers journey through your website.
- Live alerts and events on your website
- Information about water hardness
- Register for SMS or email updates in an area of interest or on a specific event or alert on your website
