01480 323889
Help & Advice
About digdat
- What is digdat?
- Do I need to pay to use the service?
- What advantages does the digdat service provide over paper maps?
- Who do I contact for further information regarding digdat?
How do I access digdat?
- Do I need to register to use digdat?
- What do I need to run digdat?
- What skills are needed to use the service?
What information does digdat provide?
- What information is provided by the service?
- How frequently will the data be updated?
- Who do I contact for further information on buried assets?
- Who should I contact if the asset information is incorrect?
- Will digdat be enhanced in the future?
Displaying and printing the map
Changing the password
About digdat
What is digdat?
digdat is the branded name for the Utility Information Service that enables authorised users to view maps of buried assets via the internet.
Do I need to pay to use the service?
Currently Geodesys do not charge for making maps available to authorised users via digdat.co.uk.
What advantages does the digdat service provide over paper maps?
The benefits of digdat are considerable:
- Quick and easy access to maps
- 24 hour availability
- Updated regularly
Who do I contact for further information regarding digdat?
Further information can be obtained by e-mailing support@digdat.co.uk or calling the Customer Support Team on +44 (0) 1480 323889.
How do I access digdat?
Do I need to register to use digdat?
As a commercially sensitive site, Geodesys ensures only authorised organisations are able to access the asset data. To access the service you will need to register with Geodesys using the ‘register' option on the home page.
What do I need to run digdat?
All that is required to access the service is a valid username and password (which you set when you register on the site), a PC and an internet connection. You need to be running Microsoft Windows 95, 98, or NT versions 3.51 or 4. The service does not support access via Apple Macintosh or Unix computers.
What skills are needed to use the service?
The service has been designed to be easy to use and requires no special skills over and above those required to access the internet and to run simple PC applications. The web pages include simple on-line help facilities to assist new users.
What information does digdat provide?
What information is provided by the service?
digdat displays the location of buried assets to authorised users.
How frequently will the data be updated?
The data is refreshed at regular intervals and our aim is that it is never more than three months old. The date at which the data was last updated is shown on the map display.
Who do I contact for further information on buried assets?
To obtain further information users should contact the statutory undertaking that is responsible for the assets.
Who should I contact if the asset information is incorrect?
If you believe that the location of an asset is not as indicated by digdat please contact the statutory undertaking that is responsible for the assets.
Will digdat be enhanced in the future?
digdat is designed to provide the location of buried assets to authorised users. If users believe that the system could be enhanced to improve the level of service they should e-mail support@digdat.co.uk. All suggestions will be given due consideration.
Displaying and Printing the Map
Introduction
The Map Page is the heart of digdat; it displays the location of buried assets against a background of Ordnance Survey maps.
User Options
Options are available on the screen to:
- Return to the home page
- Enter the help pages
- Print the map
- Return to the search page
- Update the map
- Clear the text boxes
Users also have the option to add some specific, descriptive text to the map display. There are four boxes each of thirty characters. The text that is typed into these boxes will be displayed on the right-hand side of the map after the display is refreshed using the ‘Update map' button.
The map can be printed by using the ‘Print' button. The specific printer can then be selected from the dialogue box in exactly the same way as other Windows applications. In order to print the map and associated legend as it appears on the screen it will be necessary to use the dialogue box to set your print to landscape format.
Moving around the Map
The buttons along the bottom of the screen are used to pan around the map and to zoom in and out. It should be noted that, for Ordnance Survey copyright reasons, it is not possible to view an area greater than 500 metres square.
The Map Display
The map is displayed with a legend on the right-hand side. From the top this shows:
- A description of the data that is being displayed
- Any specific text added by the user in the boxes to the bottom left of the map
- The date at which the data was last updated
- A legend showing the types of asset displayed
- A notice from the relevant utility regarding their data
- The Ordnance Survey copyright notice
Changing the Password
Users set their own password when they register to use digdat.
Users can change their password whenever they wish and particularly if they suspect that anyone else has discovered the password. For security reasons we would advise all users to change their password periodically.
In order to change the password the user should select the 'Change Password' option that appears at the top of the page when you are logged in. This brings up a screen that will ask for the current password, and then for a new password that must be entered twice. Once OK is selected the new password will be active.